Terms & Conditions

Last updated: 1 November 2025

This website and its associated materials, products, and services (the “Services”) are owned and maintained by Forward Business Solutions Ltd, a private limited company registered in England & Wales with Company No. 16359150 (“Forward Business Solutions”, “Company”, “we”, “us”, “our”).

These Terms & Conditions, together with any documents they expressly incorporate by reference including the Privacy Policy and Earnings Disclaimer (collectively, “Terms”) are between Forward Business Solutions Ltd (“we”, “us”, “our”) and you, whether as a guest or as a customer of the Services, and whether or not you have paid to use any Services as the purchasing individual or business (“you”, “your”).

These Terms govern your access to, use of, rights in relation to, and obligations when using the Services, whether as a guest or as a customer of the Company. Please read the Terms carefully before you start to use the Services. By using the Services, you accept and agree to be bound and abide by the Terms where applicable to you.

1. What we provide within the Services

(a) “Website” - all access areas on this website accessible to the public by guests

(b) The Evergreen Academy Course (“Course”) - our programme consisting of group coaching sessions, module workbooks, private community access, and other materials

(d) “Private Session” - Ad-hoc, bespoke, or custom session engagements with us outside of any packaged programme, which is purchased separately from the Course or other engagement activities

(e) “Content” - any materials associated with the Services, including videos, templates, workbooks, and other downloadable or streaming materials

(f) “Initial Consultation” - any discussion between you and us either prior to purchasing any Content or prior to engaging in a paid engagement with us whether through the Course, a Private Session, or other activity not already described in the Terms that may be offered by the Company from time to time (“Purchased Items”)

(g) “Guest Items” - any Services separate from Purchased Items

The Course contains weekly group coaching sessions that are scheduled generally once per week, but may be rescheduled from time to time at the Company’s discretion. Once you have purchased the Course, you may attend the weekly group coaching sessions on a lifetime basis, subject to the Terms below.

2. Pricing and payment

Regarding candidates for or actual Purchased Items, prices are shown at relevant places during the use of the Services (inclusive or exclusive of VAT as displayed). These places may include checkout pages either navigated to by you while using the Services yourself or accessed through payment links provided to you by us.

Payments are processed through and by the Course Platform or other payment method agreed between you and us. You authorise us and our processors to charge your selected payment method to pay for your use of Purchased Items.

3. Privacy and data protection

In addition to the Privacy Policy incorporated by reference into the Terms, your attendance of Initial Consultations, Courses, Private Sessions, and any other activity in a meeting whether or not online may be audio/video recorded and machine-transcribed for service delivery, training, support, and quality purposes.

By joining such activity, you consent to being recorded. You agree to abide by the confidentiality of personal data described in Clause 4 of the Terms.

4. Conduct and confidentiality

You must:

(a) Maintain confidentiality of other participants’ information and personal data.

(b) Act respectfully and avoid disruptive or harassing behavior.

(d) Refrain from posting unlawful, harassing, defamatory, or promotional content.

(e) Not do any of the following: harvest data, spam or solicit, record or share Content except as permitted, access what are reasonably regarded as Purchased Items without completing payment, attempt to bypass technical controls, or perform any other activity that contradicts the intention of using the Purchased Items.

We may remove content or deny access if you breach these standards or community guidelines.

5. Intellectual property and permitted use

All Content and materials, whether for Guest Items or Purchased Items, are our intellectual property or are licensed to us. We grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the Content for your own business or educational purposes.

In addition to your obligations under Clauses 4 and 6, you agree not to:

(a) Copy, reproduce, distribute, publish, resell, or publicly share the Content.

(b) Create, market, or deliver derivative or competing courses, programmes, or consultancies based on the Content.

You may adapt and use template outputs for your own business, but not to provide similar services or training to others.

6. Accounts and access

(a) For the Course and similar engagements:

(i) Following payment, you will be granted access to Purchased Items.

(ii) You receive lifetime access to the Course materials for as long as we continue to make the programme available and maintain the Course Platform; we may migrate platforms or retire the programme with at least 90 days’ notice.

(b) For Private Sessions: Following payment, your session will be confirmed and booked.

(c) General: We may suspend access for unpaid/failed payments. You must keep your login secure and not share your credentials or Content with others. Access is personal and non‑transferable. We may suspend access if we reasonably suspect misuse.

7. Communications about Guest Items

The Initial Consultation does not require payment. We may present available offers for what could be Purchased Items during or after the consultation. Deliverables or reports may be provided at our discretion. Guest Items, including materials available on the Website, do not require payment. We have the discretion to update the Terms to update the definitions of what constitutes Guest Items and Purchased Items from time to time.

8. Cancellation and refunds

(a) Digital Content

Whether part of the Course or any other Purchased Item that can be accessed by you as fixed, digital content separate from attended sessions as described in Clauses 8(b) and 8(c) (“Digital Content”), you have a statutory 14-day cancellation period (“Cooling-Off Period”) subject to the conditions in the subsequent paragraph.

By requesting or consenting to immediate access to Digital Content, you acknowledge that this Cooling-Off Period right ends once you access Digital Content. “Access” includes using the Course Platform, opening gated lessons, or downloading materials. Once Access occurs, no refunds apply except as required by law.

If you do not access the Digital Content within 14 days of purchase, you may cancel for a full refund subject to Clause 8(b).

We reserve the right to deduct reasonable administrative fees from any refunds that we may issue to you.

(b) Group Coaching via Course

Group coaching sessions form part of the overall Course. Because access to the Digital Content triggers the end of the cancellation right and group coaching is ancillary to that content, no refunds are due for missed sessions.

If you have not accessed the Digital Content and have attended no more than one group coaching session, we may, at our discretion, provide a pro-rata refund. We may also offer recordings at our discretion.

Sessions are prepaid and non-refundable once booked. You may reschedule once with at least 48 hours’ notice. Requests within 48 hours of the start time may be refused. No-shows or late cancellations are charged in full without rescheduling options.

(d) Our Reschedules and Force Majeure

If we must reschedule, we will offer a reasonable alternative. If none can be agreed, we will refund the affected portion of the Services. We have no further liability in such circumstances.

(e) Statutory Rights

Nothing in this clause affects your non-waivable statutory rights under UK consumer law (for example, remedies for faulty or not-as-described digital content).

9. Representations and warranties

The Earnings Disclaimer is incorporated by reference into the Terms, which clarifies that no statement about income, results, timelines, or effort creates any promise or warranty, subject to Clause 10.

10. Support Session

We’re confident that if you implement what you learn in this course, you’ll be able to generate sales. However, and as stated in Clause 9, we do not guarantee you will achieve any specific results. That noted, the following is offered as a goodwill commitment to our customers and is not a results guarantee.

If you (a) complete the full Course programme and (b) implement the required actions but (c) have not made a single sale within 6 weeks after completing the Course programme, we will offer one free 1:1 Troubleshooting Coaching Session to help diagnose gaps and prioritise next steps. This commitment does not entitle you to any refund, credit, or further coaching beyond the single session and does not guarantee any outcome.

Eligibility criteria. You must, within 6 weeks after Course programme completion, email [email protected] with subject “Support Session Request” and verifiable confirmation that you have:

(i) watched 100% of the core modules (as shown by the Course Platform);

(ii) completed the core Course worksheets/templates;

(iii) published a live sales page and checkout;

(iv) run at least one live traffic source as described within the Course content for a continuous 14-day period with meaningful activity based on a representative example described within the Course content; and

(v) attended at least 10 of 12 group coaching sessions, and watched recordings of any sessions you may have missed, and acted on feedback (where applicable).

We may request reasonable additional information to verify activity.

How the session works. We will provide a booking link within 7 days of confirming eligibility. The session must be booked within 7 days of receipt of the link and taken within 7 days of booking. One session per customer and non-transferable.

11. Limitation of liability

We do not exclude or limit liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

To the maximum extent permitted by law, we exclude all liability for indirect or consequential loss, including loss of profits, revenue, data, goodwill, business, or opportunity.

Our total aggregate liability arising under or in connection with the Services shall not exceed the total fees you paid for the Services giving rise to the claim during the 12 months prior to the event.

We are not liable for delay or failure caused by events beyond our reasonable control. Where such events occur, delivery timelines will be reasonably extended and we will notify you as soon as practicable.

12. Third party services

We use third party platforms and processors to deliver the Course. Each has its own terms and privacy notices as described in the Privacy Policy. We are not responsible for third party outages or changes, but will take reasonable steps to maintain continuity of service delivery.

13. Publicity, testimonials, and use of likeness

We may create and publish client success stories (including written testimonials, anonymised metrics, screenshots of dashboards, and short clips from calls or events) to illustrate typical workflows and common pitfalls. We will not disclose confidential information.

We will obtain your opt-in consent (for example, by email, form checkbox, or on-camera consent) before publishing any material that identifies you (name, image, voice, company, or unique performance metrics). You may withdraw consent at any time; withdrawal does not affect prior publications already made in good faith.

We may use anonymised or aggregated performance statistics to show patterns or benchmarks; these do not identify you.

Our calls may be recorded/transcribed as already stated in Clause 3; we may capture stills/clips for training and marketing only with your consent if you are identifiable in the final material.

Publication of a success story does not imply you endorse our Services or guarantee results, nor does it imply we endorse you or your business. See the Earnings Disclaimer.

14. Governing law & jurisdiction

These Terms, and any non-contractual obligations arising from them, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute.

If you are a consumer resident outside the UK, mandatory consumer protection laws of your home country may also apply.

15. Entire Agreement and Amendments

We may update these Terms, together with documents incorporated by reference, Content, or the Services from time to time (for example, for legal, technical, or operational reasons).

Material changes will be posted on the Website or notified to you by email, where applicable. If changes materially affect your current Purchased Items, we will provide reasonable notice and relevant accommodations to ensure appropriate continuity of your Purchased Items.

If you do not agree to any updated Terms before pursuing further purchases, do not proceed.

These Terms constitute the entire agreement regarding the Services. No waiver is effective unless made in writing. If any provision is found to be illegal, invalid, or unenforceable, it will be modified to the minimum extent necessary to remain valid and enforceable, and the remainder will continue in full force.

16. Contact

For any questions regarding the Terms, contact: [email protected]